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  1. #1
    casual poster
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    Default What would you do?

    Hi all, just want to share an experience I recently had with a well known Hot rod/street rod builder in Brisbane. Took a part in to get a price to fix (weld). On first inspection was told about $600. Sounded ok and would have happy to go ahead at that price. Was told by the person I was dealing with that they will get me a price to fab a new part against the cost to repair. I said ok. One week later I get a call to say it would cost around the $1200 mark to make a new one, and they could not repair mine. A bit too much for my pocket to cop so I said I can't afford that and I will be back in to collect my old one as soon as I can. Then was told " need to get yours back from Melbourne and there will be a freight charge" WTF I wasn't told it was going to Melbourne and if I didn't go ahead with the job there would be a freight charge to get it back. Arced up about that and was put on to the Manager. He said if I didn't want to pay the freight he would tell them to chuck it in the bin. So I ask how much it will be "about $40- $45". Now I can make another one without it but it would have made the job easier to have it to copy. I agree to pay the freight much to my anger at the situation. Another 2 week go by and I get the call to tell me it is back (must have come via WA). Get there to pay the freight and pick it up to be told the freight charge is $70. I say that is not what I was told over the phone by the Manager. Manager is called over and he said that is for both ways. No mention of both ways the first time. I say I'm not paying that. Again he said "ok I will just throw it in the bin" I said go ahead throw it in the bin, I am not paying the $70 when you said $40 - $45 and walked out. He had already payed the freight and probably thought I would just pay. So 3 weeks wasted and now I have to start from scratch to make another part.
    Rome wasn't built in a day

  2. #2
    Senior Member
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    Melbourne
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    Doesn’t sound like great customer service. They should have been honest and up front about getting it ‘repaired/assessed’ in Melbourne and any associated costs.
    Is this Brisbane company on the North or South side?

  3. #3
    Senior Member
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    Melbourne Australia
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    Default

    Name and shame. That is shocking service. It’s your part. They do not own it. They never discussed freight with you prior. You legal can demand your part back at no cost to you. I would get another made and take them to court for the replacement cost given they did not return your part.

  4. #4
    Part of the furniture
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    Aug 2008
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    Sydney
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    Default

    Way I see it is you saved money
    Think about it

  5. #5
    Do you ever leave? paulzig's Avatar
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    Gold Coast
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    Default

    If the part was not repairable, why did you want it back?

  6. #6
    casual poster
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    Default

    Hi guys, thanks for the comments. They are east of Brisbane, Super********. I wanted my old part back just to make it easier to copy a new one. I can make another, it will just mean a bit more mucking around. Yes I did save myself money by not paying for it and I guess he lost out. I don't know how I stand legally and it would end up "He said, He said" Not worth the money and effort to take to court. We have all heard horror stories about people being ripped off thousands trying to build a car (mostly paint jobs). I was interested to see what others would do. Did I do the right thing?
    Rome wasn't built in a day

  7. #7
    Senior Member
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    Melbourne Australia
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    I still firmly believe you should have taken a stronger stand. I run a small business. Consulting. My clients are some of the largest tech companies in the world. Our average contract is $500K to $1M. But I don't spend a single extra $ on anything without my clients approval first. No matter how big and profitable they are. You just don't spend money then tell the customer later, oh by the way you owe us this....it just aint right. To me that is the key principle broken here. That and your part is your part, you legally own it not them. They have no right to hold it hostage. Again principle
    Chris

    68 Camaro 632 BBC Pro-touring

    Daily driver - 1961 Buick Bubbletop - not much horsepower, but smiles for miles

  8. #8
    Part of the furniture
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    Aug 2008
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    Sydney
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    Default

    Perhaps start up a fighting fund with Cluxford as the administrator
    Not all battles are worth winning- irrespective of perceived righteousness
    Just another scar in your journey

  9. #9
    casual poster
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    Default

    cluxford it is good to know there are still honest people like you around. I agree Actol " Not all battles are worth winning- irrespective of perceived righteousness
    Just another scar in your journey. He is not loosing sleep over it , nor shall I. I have worked in a few industries, automotive, marine, transport and now the disability and aged care. Everyone I have ever worked for would not have done anything like this to there clients. I think I was looking for somewhere to vent and see if I was right in my thinking. Again thanks for the feedback.
    Rome wasn't built in a day

  10. #10
    Senior Member
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    Put it down as an ‘educational experience’ and it will assist you when dealing with other businesses in the future in regards to asking more questions up front. It’s not ideal, but it could have been a lot worse mate.

    Good luck with the rest of your build.

  11. #11
    casual poster
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    46Crab your dead right, what would a build be without a few bumps in the road
    Rome wasn't built in a day

  12. #12
    Part of the furniture
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    Jan 2017
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    Nth Qld
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    HI
    My findings exactly .
    The aftermarket is full of doosh bags , underquote, overpriced / underdeliver /custom cam charges !!!! on and on and on .OH yea try ringing the same company and getting quoted 3 different prices !!!!! Difference in basic machining quote of 600$ !!

    Super***** have always been nearly always the highest quote/price on a complete driveline . As expected I have nothing from them .
    Last edited by swampy; 06-02-2019 at 03:18 PM.

  13. #13
    casual poster
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    Default

    Thank swampy
    Rome wasn't built in a day

  14. #14
    Do you ever leave?
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    NZ
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    Default

    Who would charge $50-70 just to get bad feedback? Doesn't make any sense. Dickheads

  15. #15
    Do you ever leave? EH179's Avatar
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    Ipswich. QLD
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    Default

    This company went sour when the original owners sold it.

    As mentioned previously, not worth the effort to fight it.

    Is the part that rare that it cannot be purchased?

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