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  1. #1
    Rod
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    Default Holden - Customer Assistance

    just thought i would vent a little of MY frustration with

    HOLDEN - CUSTOMER SERVICE


    we purchased 2 Holden Caprice's on the 29th of March this year

    the first car arrived at The Holden Dealer but they were unable to deliver it as it had some Electrical Issues, the car sat there for two weeks as the Holden Tech's there were unble to rectify the fault, we were told that Holden sent a tech out but he too was unable to rectify the fault, in the end we sent one of our Auto Electricians to The Holden Dealership & he rectified the fault much to there embarrisment

    the second car of witch i call a Billion Dollar Blem has had more faults that i care to even list here

    i gave a list of faults to the Salesman that i bought the car from & also to the Service Manager at the Dealership. He took photos of the faults & told me that they would arange for the faults to be repaired - i am still waiting

    after having to jump start it several times & my neighbours asking me why i brought a Hybrid Caprice - (they thought it was an Electric Car) i had to eventually take it back to Holden as it had gone into limp mode

    I took it back to the selling dealer & after some minor disagreement with the service manager i was told that they dont have the software required to rectify my car but should have it in the next few weeks

    as i was not happy with what i had been told buy the Service Manager at the dealership i sort enother Holden Dealer to rectify the issues with my car

    i have now been dealing with Holden Customer Service as i belive that the issues with my car have been handled in a very poor manner

    the car has now been shoped to 3 different Panel Shops by Holden to have the Body issues rectified - i guess Holden are shopping for Quality as i am sure they wouldnt be shopping it around for price

    i belive the service that i have received from Holden Customer Service is Very Poor

    i have several Paint issues with my car & one of them is that the Paint is very mottley on the front bar, it appears that the front bar is Black under the Silver top coat as you can see the black through the paint, not to mention the transport Damage to the underside of the front bar

    Initially when i first took the car back to the Selling Dealer i was told that it would be rectified & as i wanted to have the clear stick-on plastic paint mask fitted to the front of my car i was told not to do it untill the front bar was repaired as Holden wont cover the cost to reaply the stick-on film if i have it done

    now that i have had the run around from Holden for the last 3 Months & the front bar has suffered some sand blasting from road grime they decided in there wisdom that they wouldnt cover it due to it beeing sand blasted after several disagreements with Holden Customer Service they have finally agreed to have the front bar repaired but now they wont give me a loan car for the 10 or so days they need to repair my car

    as you can now imagine the glory of my purchase of Holdens "Flagship" there "Billon Dollar Baby" has turned to mud due to the service that i have received from Holden

    if you or anybody you know have had similar issues with Holden Customer Service i would be happy to hear of there story

    either get them to post it up or they can email me direct at

    rodjclark@optusnet.com.au

    thanks for letting me vent
    Last edited by Rod; 21-07-2007 at 11:30 PM.

  2. #2
    my shoulder is watching U CK_318's Avatar
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    that is shocking i hope that they end up giving you money for all of teh focking around they did

  3. #3
    Rod
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    this is not a money grab

    i want what i paid for nothing more nothing less

    i bought what they call there "FLAGSHIP"

    i was deliverd something that resembles a "BATTLESHIP"

    the service that i have received from "Holden Customer Service" has been appauling & am now totally feed up with there Penny Pinching

    regards
    rod

  4. #4
    The Dirt Drifter Hombz's Avatar
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    ford going broke... holden going to sh!t... whats the world coming to the golden age of AUSTRALIAN automotives is over. its official.
    Gravel is more fun than bitumen... ask me to prove it anyday

  5. #5
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    damn... thats a b1itch than isnt it...
    well... we are planning on buying a WM stato at the end of the year... hmmmmmmmmmmmmm
    Fishing, Meat Pies, Bundy Rum & Holden Cars

  6. #6
    Old Cars have soul. COOPHT's Avatar
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    Yep if you buy a new car just don’t have high expectation on quality of the build.

    Perish any thought that any of the manufactures giving two hoots about the most important thing in business. The customer.

    The big car companies don’t give stuff about Mr and Mrs Average so long as they have there fleet and government contract they are sitting pretty.

    But the day of reckoning is coming and the sooner the car makers realise this the better off they and we will be.

    This is why when the lease is up on my new Ute. The HJ Tonner will be my last work car I own. I will just rebuild it every five years or so.
    New cars and not worth the big bucks we pay for them in Oz.

    The mistake I made was letting them off to easy. Stick to your guns mate write every thing down take them to VCAT and demand you money back or another car.

    I should have.
    End Rant

    Last edited by COOPHT; 21-07-2007 at 08:14 PM.

  7. #7
    Supercoach DannyW's Avatar
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    holden is usualy good, its the crappy dealerships out there that let it down.

    blame the dealers !

    yea holden has had a good amount of faulty parts but thats mainly due the fact they had to do a lot of cost cutting to sell the car so cheep.

  8. #8
    Your friendly admin mark's Avatar
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    I removed all instances of the name.. Please don't take a personal stab at anyone at Holden, I'm sure your having a bad experience, but everyone has had one of these moments, whether with a TV, Car or computer.

    My advice would be to collect your thoughts, center yourself and write a letter to the CEO advising him of your challenges with holden. Or if that doesn't work, try consumer affairs..

    I'm sure the customer service agent is doing his best, sometimes this stuff is out of their control.

  9. #9
    Rod
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    Quote Originally Posted by DannyW
    holden is usualy good, its the crappy dealerships out there that let it down.

    blame the dealers !

    yea holden has had a good amount of faulty parts but thats mainly due the fact they had to do a lot of cost cutting to sell the car so cheep.
    i dont blame the Dealerships at all, to be honest i am more than happy with the Dealership that i am now useing to try to rectify these issues

    what i am not happy with it the way that this has been handled by Holden Customer Service

    i am mainly interested in hearing from others that may have had similar experiances to mine & that is why i have my email address in the initial post

    regards
    rod

  10. #10
    casual poster kme023's Avatar
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    Hi Rod,
    Oh Man , i know where your coming from and i'm surprised to hear that the problems still exist. Cars will rarely be perfect, but you think when you spend money with them that they would ensure youre happy
    I know this was a while ago, but i bought a brand new VH commo way back....
    we had nothing but trouble with it from day one. The first thing to go was the clutch (in 3500 km's!) they blamed us as it was a "consumable" item. After much jumping up and down they finally agreed to replace it.
    After about another 4000k's, the gearbox decided it didn't want to play and we lost 2, 3 and reverse.
    Now all this happened while i was in the navy and moving from place to place, in this case we bought the car from our local dealer and then went to melbourne and then Cairns. So many places had to fill the warranty and the point is that all the dealers we had to use around the country all blamed the other dealers for the problems.(several g'box rebuilds etc)
    It wasn't until i spat at our local dealer because the car needed about 4k spent to fix it and no one would exept liability.
    So NRMA (great people) did a check of the car and found that the bellhousing wasn't square "causing undue stress to the drivetrain" that holden (head office) relented, after much heated coversations, and we got a new VN commo.
    The amount of duck shoving and ignorance was amazing.
    The local dealer to a point was a credit to the brand, but still, where are there concerns when things don't go well for us, and the product is not what was intended?

  11. #11
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    Default Holden dealership problem

    Hi,
    As a dyed in the wool Holden supporter/collector, Mechanical fitter, First class Machinist and Automotive mechanic, I am appalled at the shody service delivered by a dealer my son worked for, if it was the only dealer for 100 miles I would not go there.
    They did not supervise or train their apprentises, abused and shouted at them constantly and tried to do them out of their due pay.
    They learned as they went, often wrong, if other apprentises tried to help they were abused and made to stop helping with advise.
    Even the so called tradesman did not know the correct principles of fitting componets and often broke parts that should never have been broken, they ran engines without oil, you name it they did it!
    Ever heard the term get a bigger hammer well they used that principle.
    The work shop was, and still is a death trap with one apprentice having his leg broken when hit by a car being used under unsafe conditions.
    there were other similar near misses too.
    Due to the recent labor shortage combined with the companies bad reputation mechanics were difficult to entise to work there, so what does any "good" employer do, yes naturally, he employs mechanics that know even less than the 1st year apprentices.
    ASIANS, not that I have anything against them, but they could hardly understand english, could not be understood, did not know one end of a Holden from the other and being constantly abused did not help.

    You may think I am exagerating, but I am not!!!
    In the three years my son worked there he had become the second longest serving employee of this shoddy operation.
    Holden desperately needs to do something about crapy and unsafe dealerships, seems any cowboy can become a Holden dealer!!!
    Don't they care what these dealerships are doing to their sales figures because I heard of people who would never buy a Holden again just because the way they were spoken to, not to mention the crap work.
    They even tried to rip off my Daughter who nearly bought a car from them at that time.

    Thanks for giving me somewhere to vent some of my anger at this particular dealer.
    mike81973

  12. #12
    Hz 308 Tunna soon2havHZ's Avatar
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    last week my ( company lease ) VE ute with 3700Km's on the clock threw up the engine warning light, so I called the local dealer, not the selling dealer, they said come straight in, so I did, got there, the guys are on morning tea ( no big deal, everbody needs a break) wait the 15 mins, then someone comes and take the ute away, after 45min, the girl at the front counter came to see me and says that the code it has thrown up is not one they have seen before, as these are new cars (VE, been out 2 years hasn't it???) so the guys don't know what to do, but don't worrie its gone away now, so you can have the ute back, if it happens again, please bring it back.

    now I am standing in one of the biggets holden dealers in SA with approximatly 15-20 guys working out the back, with all the lastest tools and equipment if all their advertising is to be belived, but they have no idea what the code is, now I am more than willing to let someone off for not knowing every fault code in the holden range, but surley there is a book or resourse that could be investigated to find out what this particular problem is.

    my dealings with dealers over the years has lead me to this conclusion, the mechanics that are LEFT to work in dealerships are the ones not good enough to get a job in a private mechanical work shops, I'm sure that there must be exceptions to the rule but on a whole this is my opinion, I have 3 diffrent friends (not mates) who have worked for dealers and left for the same reason, and now work in reputable workshops, this also reinforses my opinion.

  13. #13
    Part of the furniture evl1308's Avatar
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    Quote Originally Posted by mike81973 View Post
    Hi,
    As a dyed in the wool Holden supporter/collector, Mechanical fitter, First class Machinist and Automotive mechanic, I am appalled at the shody service delivered by a dealer my son worked for, if it was the only dealer for 100 miles I would not go there.
    They did not supervise or train their apprentises, abused and shouted at them constantly and tried to do them out of their due pay.
    They learned as they went, often wrong, if other apprentises tried to help they were abused and made to stop helping with advise.
    Even the so called tradesman did not know the correct principles of fitting componets and often broke parts that should never have been broken, they ran engines without oil, you name it they did it!
    Ever heard the term get a bigger hammer well they used that principle.
    The work shop was, and still is a death trap with one apprentice having his leg broken when hit by a car being used under unsafe conditions.
    there were other similar near misses too.
    Due to the recent labor shortage combined with the companies bad reputation mechanics were difficult to entise to work there, so what does any "good" employer do, yes naturally, he employs mechanics that know even less than the 1st year apprentices.
    ASIANS, not that I have anything against them, but they could hardly understand english, could not be understood, did not know one end of a Holden from the other and being constantly abused did not help.

    You may think I am exagerating, but I am not!!!
    In the three years my son worked there he had become the second longest serving employee of this shoddy operation.
    Holden desperately needs to do something about crapy and unsafe dealerships, seems any cowboy can become a Holden dealer!!!
    Don't they care what these dealerships are doing to their sales figures because I heard of people who would never buy a Holden again just because the way they were spoken to, not to mention the crap work.
    They even tried to rip off my Daughter who nearly bought a car from them at that time.

    Thanks for giving me somewhere to vent some of my anger at this particular dealer.
    mike81973
    That holden dealer i think you are refering to broke the temp sender on my vs commodore when i took it in for a diagnostic fault. Instead of replacing it, they used araldite or supaglue to stick it back together. I ended up taking it to a mechanic because the engine fan wouldnt come on, even at half temp, and he discovered it. They will never again get my business!!!!

  14. #14
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    realising the age of this thread, but thats okay

    not holden, but my neighbours just bought an 09 VW Golf from my local dealer... car is a POS, randomly throws up "Drive home immediatly" warnings, the other day he was driving it and it did it, so he rang the dealer, they said bring it in..
    he took it in, dealer plugged in the OBD scanner, and looked up to my neighbour and said "It's the tiptronic gearbox"
    my neighbour turned and said "but its a manual"

    hahaha... how stupid could you be!
    Fishing, Meat Pies, Bundy Rum & Holden Cars

  15. #15
    casual poster SLE-EZY's Avatar
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    Quote Originally Posted by JA5ONS View Post
    realising the age of this thread, but thats okay

    not holden, but my neighbours just bought an 09 VW Golf from my local dealer... car is a POS, randomly throws up "Drive home immediatly" warnings, the other day he was driving it and it did it, so he rang the dealer, they said bring it in..
    he took it in, dealer plugged in the OBD scanner, and looked up to my neighbour and said "It's the tiptronic gearbox"
    my neighbour turned and said "but its a manual"

    hahaha... how stupid could you be!

    LOL thats a classic

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